How we can help
Client Journey Design
From first contact through to onboarding and delivery, creating smooth experiences that retain customers.
Callcentre Operational Improvement
Whether the challenge lies with your people, processes, systems - or a mix of all three -we’ll get to the root of it quickly and fix it practically.
With over 20 years’ experience leading and transforming contact centre operations, The Poppins Project brings real-world expertise to help you:
- Improve operational efficiency
- Boost team performance and engagement (eSat)
- Deliver better, faster customer experiences (cSat)
No buzzwords. No big-consultancy fluff. Just practical solutions that make your operation run smoother, your people happier, and your customers better served.
Process Mapping & Simplification
Untangling messy workflows and designing clear, efficient steps. from acquisition through onboarding and service delivery. Whether you’re a SaaS company, an online retailer or a B2B service we can help streamline your processes.
Change Management Support
Helping teams adapt to new systems, structures, or ways of working.
1-2-1 Leadership Coaching
Often managers and team leaders are promoted into their roles because they're good at the job they've been doing - it's a logical step but the skills needed to lead a team, to inspire them and help them become the best version of themselves is a different skillset entirely. We work with your managers one on one to help them learn practical skills that they can apply in the real world to deliver real results.
Quality & Compliance ISO9001
Setting up practical ISO9001-aligned processes that keep standards high.
Upskilling Existing Teams
Knowledge Transfer - turning expertise into guides, playbooks, and training materials so teams can scale with confidence.
System & Tool Integration Support
Getting platforms like CRM, helpdesk, or scheduling tools working together properly.
Fractional expertise
Sometimes your business just needs an expert in the room - but not full time due to budget constraints.
Fractional support means you can borrow senior expertise for the moments that matter most: stabilising your operations, guiding your team, or protecting your biggest clients.
You get the insight and capability of an experienced leader, without the full-time cost or red tape.
We come in, steady the ship, transfer knowledge, and leave you stronger than we found you.